Welcome to batchfuse.shop. Below is a FAQ regarding the purchase, delivery, and after-sales service for our hammers and related tools. Please read this information carefully before placing an order.

  1. What products do you sell?

We primarily sell hammers, suitable for home repairs, renovation projects, DIY crafting, and general daily use. All items have been carefully selected to ensure high quality and optimal performance.

  1. Are products purchased individually or via a subscription service?

All products on this website are available for one-time purchase only; this is not a subscription-based service, and there will be no automatic renewals or recurring charges.

  1. Where do the products ship from?
    Shipping Origin: Spain
    All orders are dispatched from our warehouse in Spain.
  2. How soon will my order ship after I place it?
    Order Processing Time: Same-day processing (on business days).
    Once your payment has been successfully processed, we will pack your order and hand it over to our logistics partner for delivery as quickly as possible.
  3. How long will it take for my order to arrive?
    Shipping Duration: Approximately 2 days.
    Actual delivery times may vary depending on weather conditions, public holidays, logistics schedules, or other force majeure factors.
  4. Can I return an item?

Yes.

Return Window: You may submit a return request within 30 days of receiving your order.
Returned items must be in their original, complete condition—including the product itself, its packaging, and any accompanying accessories.

  1. How long does it take to receive a refund?
    Once we have received your returned item(s) and completed our inspection, the refund will be issued to your original payment method.
    Refund Processing Time: Within 3 days (the actual time it takes for the funds to appear in your account may vary depending on the processing speed of your financial institution).
  2. Why are your prices so low?

Due to sustained operating losses, the business has decided to conduct a liquidation sale to clear out inventory. Consequently, some items are being sold at prices below their original cost.

  1. Are liquidation items still eligible for after-sales service?

Yes. Liquidation items remain eligible for after-sales support in accordance with our website’s current return policy. However, inventory is limited and available only while supplies last; we cannot guarantee that items will be restocked once sold out.

  1. How can I contact customer service?

If you have any questions regarding your order, shipping, returns, or products, please contact us via the following method:

Email: ana@batchfuse.shop