Welcome to batchfuse.shop. To safeguard your shopping interests, please carefully read the following refund terms before purchasing hammers and related tools. By placing an order, you agree to this Refund Policy.

  1. Eligibility for Returns
    Customers may request a return within 30 days of receiving their items.
    Returned items must be in their original, complete condition—including the product itself, packaging, instruction manuals, accessories, and any other accompanying components.
    Items must not show signs of artificial damage, misuse, or any condition that would render them unfit for resale.
  2. Order Processing and Shipping Information
    Shipping Origin: Spain
    Order Processing Time: Same-day processing (on business days)
    Shipping Duration: Approximately 2 days
    Once the item has been shipped, customers can track their delivery status using the provided logistics information.
  3. Return Process

To request a return, please follow the procedure below:

Step 1: Submit a Return Request
Please contact Customer Service and provide the following details:

Order Number
Purchaser’s Name
Reason for Return
Photos of the item (if the item is defective or damaged)

Step 2: Wait for Return Confirmation
After reviewing your request, Customer Service will confirm the return and provide specific return instructions.

Step 3: Ship the Item Back

Return Address:
C/Piles n°4, Daimuz, V, 46710

  1. Refund Details
    Once we have received and inspected the returned item, we will process your refund request.
    Refund Processing Time: The refund will be credited back to your original payment account within 3 days.
    The actual time it takes for the funds to appear in your account may vary slightly depending on the processing speeds of your bank or payment platform.
  2. Shipping Costs
    Return shipping costs incurred due to product defects, shipping errors, or transit damage will be covered by the merchant.
    Return shipping costs incurred for personal reasons (e.g., simply disliking the item, accidental purchase, etc.) must be covered by the customer.
  3. Special Note on Clearance Items

Due to ongoing operating losses, the merchant has decided to conduct a clearance sale at a loss. Some items may be sold below cost; inventory is limited and available only while supplies last. Clearance items remain eligible for return and refund, provided they meet the conditions outlined in this Refund Policy.

  1. Contact Information

If you require assistance, please contact us via the following method:

Email: ana@batchfuse.shop